Pink Fox Gifts
Terms & Conditions

 

These Terms and Conditions will form part of the contract between the customer and Pink Fox Gifts.  Using www.pinkfoxgifts.co.uk and/or placing an order indicates your acceptance of Pink Fox Gifts terms and conditions. Please read these terms and conditions carefully and make sure you understand them before you order any items from the website.

 

All orders placed on this website are subject to acceptance in accordance with these Terms and Conditions. When you place an order to purchase a product, we will send you an e-mail confirming receipt of your order, with the details of your order. 

The final acceptance of your order will be complete at the time we send you a Dispatch Confirmation email. Any products from the order, not confirmed in the invoice enclosed with the Dispatch Confirmation email, have not been purchased and paid for. The ownership of any product on this website remains with Pink Fox Gifts until the complete payment for the order has been made. 

 

Prices & Availability  

The total price payable for your order and delivery will be shown when you place your order. We are entitled to adjust the price if due to an error or omission the price published for the goods is wrong whether the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. If a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price. The Pink Fox Gifts reserves the right to refuse or cancel any such orders whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Pink Fox Gifts shall issue a credit to your credit card account in the amount of the incorrect price.

All prices are given in Pound Sterling (£) and are inclusive of VAT. Prices may vary and offers may be altered or withdrawn at any time. The prices on the website do not include delivery charges, delivery charges are added to your order at checkout.

All products listed on our website are subject to availability, although we endeavour to keep our stock levels as accurate as possible on our website on occasions a product may go out of stock, if this is to happen we will refund for the item that has gone out of stock.

 

Promotion & Discount codes

From time to time we may run promotions on the website, any promotional or discount codes we supply must be used at the checkout, promotional codes cannot be added after checkout is completed, only one code can be used per order a code cannot be used in conjunction with any other any other offer, promotion or discount code. We reserve the right to remove or amend a promotion or discount code at any time, by using a promotion or discount code you are agreeing to the terms and conditions and privacy policy and cookies of Pink Fox Gifts.

 

Delivery & Returns

Mainland UK delivery

 

UK Standard Delivery

Order are dispatched within 2-3 working days and we advise you to allow a further 2-4 days from dispatch to delivery depending on the delivery option chosen at checkout, however this does sometimes increase during busy periods.  

Standard delivery orders are sent by Royal Mail and a signature will be required to confirm the receipt of your order. 

 

UK Next Day Delivery

Please place your order before 12 PM (Monday to Thursday) and select the Next Day Delivery option at the checkout. Any Next Day delivery orders placed after 12 PM Monday to Thursday will take an additional day to arrive.  Next Day delivery orders placed before 12 PM on a Friday will arrive the following Monday.  Next day delivery orders placed over a weekend will be posted out on a Monday and will arrive on the following Tuesday.  

 

Saturday Delivery  

Orders must be placed before 12 PM on Friday for delivery to arrive on the Saturday.

 

Republic of Ireland Delivery

Order are dispatched within 2-3 working days and we advise you to allow a further 3-7 days from dispatch to delivery, however this does sometimes increase during busy periods.  We currently only offer standard delivery to republic of Ireland.

 

Delivery costs

2nd Class Signed For delivery cost is £4.99 for all  orders under £50.00 within UK mainland and the Channel Islands.

1st Class Signed for delivery cost is £5.99 for all  orders under £50.00 within UK mainland and the Channel Islands.

We offer FREE standard delivery within UK mainland and the Channel Islands for orders over £50. (Usually takes 3-5 days from dispatch)

Next Day Delivery to arrive Monday to Friday £7.99 orders must be placed by 12pm to qualify for next day delivery, parcels ordered on Fridays for next day delivery will be delivered the following Monday, orders made over the weekend requesting next day delivery will be sent out on Monday for Tuesday delivery.

 

Any delivery charges will be added to your order at the checkout.

Returns Policy

As wonderful as our products are we know that there may be occasions when an item just isn’t right and may need to be returned, Items which are damaged, faulty, incorrect or simply unwanted must be returned within 30 days of receipt. Personalised items CANNOT be returned and WILL NOT be refunded. The postage and packing charge, and any further costs incurred in returning the item, is non-refundable and is the responsibility of the buyer.  Please return the item together with your returns slip and we will process the refund/exchange within 5 working days of receiving the returned product.  We cannot refund without the returns slip so please ensure you enclose it with your returned item. For your own security we would recommend sending any returned product using a postal method that can be tracked or requires a signature on delivery, as proof of posting is not proof of delivery. We cannot be held responsible for any returned parcels which are lost in transit.

Please send online returns to:

Pink Fox Gifts

Unit 11

Louis Pearlman Centre

94 Goulton Street

Hull

HU3 4DL

Payment Terms

We accept payment via debit/credit card using Stripe, you must provide us with your correct billing address and telephone number, Failure to provide the correct information will lead to a delay in your order being processed. Orders will only be processed once authorisation of your credit card has been properly received. We retain ownership over all items until full payment has been received.

 

Description of products and visual Display on the Website

We aim to be as accurate as possible when putting together a description about the products we sell. All images, descriptions, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Please note that there may be some variations in the colour of an item due to the different colour resolutions on your own computer

 

Use of Cookies

Cookies are small text files that are stored on your PC, tablet or phone when you visit Pink Fox Gifts website. They are not harmful and do not contain any confidential information such as your home address, date of birth or credit card details.

Cookies are an essential part of how our site works. Some of these cookies are required by our site to enable you to interact whilst other non-essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.

By using our site, you consent to the use of these cookies. Cookies are used on our site for the following reasons:

·         To allow you to securely sign in to your Pink Fox Gifts account so that you can use "My Account" features.

·         To store the content of your online shopping bag whilst you browse the site and to complete an order.

Pink Fox Gifts collect information about the areas of our website you have visited and the products you have viewed, we use this information to help in the development of our website and aid in providing you with an enjoyable shopping experience.            

 

Are cookies safe?

Yes. The information stored in cookies is safe and anonymous. They do not contain any information which could personally identify you and your account security is never compromised. You can find more information about cookies at

http://www.allaboutcookies.org

http://www.youronlinechoices.eu.

For a video about cookies visit

http://www.google.com/intl/en-GB/policies/technologies/cookies/.

 

Can I turn off cookies?

Pink Fox Gifts uses cookies to ensure that we provide the best possible standard of service to our online customers. However, as part of our privacy and security policy, we require your consent to use them.

To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer's hard drive.

 

For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar.

Please Note:

 If you choose not to consent to the use of cookies, your experience of our site will be limited, and some features of our site will not work at all.

If you use social media (Facebook, Instagram and Twitter) to share The Pink Fox GIfts content with friends you may be sent cookies from these third-party websites. We do not control the setting of these cookies, so we advise you to check third-party websites for more information about their cookies and how to manage them.

 

Privacy Policy

Pink Fox Gifts takes your privacy very seriously. This Privacy Policy explains how we use any personal information we collect about you and your rights to access the personal information we hold about you.

When you use set up an account or make an order on our website, you are required to provide the following information:

·         Name

·         Address

·         Telephone number

·         Email address

·         Date of birth

·         Payment details

Pink Fox Gifts use the information you provide for the following purposes:

·         Process your payments and refunds, process your orders and to deliver your purchases.

·         Contact you regarding your order.

·         Maintain your account with us.

·         If you contact us, we may keep a record of that correspondence and your contact details.

Pink Fox Gifts may email you our newsletter to let you know about new product lines and any special offers, you may unsubscribe at any time.

If you do not wish to receive any promotional or marketing material from us, contact us via our Contact Us tab and send across your name and address with a message requesting to be taken of our mailing list. You may unsubscribe from emails by clicking the unsubscribe tab at the bottom of our emails. We endeavor to meet your marketing preferences as soon as possible, please allow up to 28 days for your marketing preferences to be changed.

In accordance with UK data protection law you have the right to request to view the information we hold on you, to request this information please use the Contact Us tab to message us your request. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time. If you believe that your details are incorrect, you can amend your details by logging onto the My Account section on the website

We will not sell or share your details with any third parties.

We reserve the right to make changes to these Terms and Conditions at any time. If any of these Terms and Conditions become invalid or unenforceable, the remainder of these Terms and Conditions shall remain in force.

Last Updated on the 9th July 2022